Portworx Support


Thank you for being a valued Portworx customer. At Portworx we are committed to your success and to offering you the best possible customer experience.

At Portworx, customer responsiveness is our highest priority. We offer a number of ways for you to connect directly with our Engineers, Architects and Support Team.

Discussion forum

https://forums.portworx.com is a great community resource where you can share your experience on running and managing Kubernetes and other orchestrators with Portworx, learn about common challenges other users are facing and help other community members with your experience

Portworx monitors the forum closely and it is a great way to get to know about new releases and product updates.

Portworx also uses this forum to get direct customer feedback on how we can make our product work better to meet your needs.

Portworx Support Portal (PSP)

We have a Portworx Support Portal (PSP) that is maintained through Atlassian/Jira. Using the PSP offers a way to open support cases to report product defects or product feature requests.

For customers that do not enable Slack access through their corporate firewall, please use PSP as the primary support mechanism.

To obtain access to the PSP, please send the name of your company/site and the email addresses of your team to “support@portworx.com”. You will be notified by email on how to activate.

Slack

We are always available on Slack. Join us! Slack

We also offer private slack channels, per company/site. Slack channels offer the most immediate way to interact with the Portworx Team. All interaction on the private slack channels are strictly between Portworx and the customer company/site.

To obtain a private slack channel, please send the name of your company/site and the email addresses of your team to “support@portworx.com”. You will be notified by email on how to activate.

Support Email Alias

We also offer email support through our support mailing list - support@portworx.com.

Other support pages

Below are some sections that will have useful troubleshooting information.


Last edited: Tuesday, Mar 12, 2019