Portworx Support and Policies
Portworx offers customer support in the following ways:
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For production outages and critical issues, contact Portworx Support by phone:
- US: +1 866-244-7121 or +1 650-729-4088
- International: See the full list of numbers
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For all other issues, create a support ticket directly from the Pure Storage Support portal.
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You can also use the Portworx forum to connect with the community. Share your experiences running and managing Kubernetes and other orchestrators with Portworx, and learn about the common challenges faced by other users. The Portworx team monitors the forum closely. It is a great way to discover new releases and product updates. The forum also helps the Portworx team gather direct customer feedback to improve the product.
For troublshooting information, see the Troubleshoot topic.
For information on the support policies and the supported market places, see the following topics.