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Version: 3.1

Contact support

Thank you for being a valued Pure Storage customer. We are committed to your success and to offering you the best possible customer experience.

Customer responsiveness is our highest priority, and we offer a number of ways for you to connect directly with our Engineers, Architects and Support Team.

High severity issues​

For production outages and high severity issues, contact support by phone:

All other issues​

For all other issues, use the Pure Storage support portal to open support cases.

Discussion forum​

Use the Portworx forum to connect with the community and share your experience on running and managing Kubernetes and other orchestrators with Portworx, learn about common challenges other users are facing, and help other community members with your experience.

The Portworx team monitors the forum closely, and it is a great way to learn about new releases and product updates. The team also uses this forum to get direct customer feedback on how we can make our product work better to meet your needs.

Other support pages​

Below are some sections that will have useful troubleshooting information.

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