Alerts page

The Alerts page allows you to manage the alerts of severity level critical from a backup application or service. Following list explains the various components of the Alerts page.

Portworx Backup generates alerts for the following critical events when:

• A cluster gets disconnected
• A backup location fails
• A backup fails
• A restore fails

note

Portworx Backup does not trigger any alert when a cluster goes to not reachable state.

Benefits of alerts

• Monitoring: users can monitor the health and status of backups, restores, cloud accounts, backup locations across different clusters

• Troubleshooting: detailed information helps users diagnose issues and take corrective measures

History of alerts may also help for review and compliance purposes.

To access Alerts, click Alerts icon in the left navigation pane of Portworx Backup home page. Alerts page contains two tabs:

• Alerts: the default tab view where active alerts are listed
• Email Alerts Configuration: tab where you can configure email alerts settings for email notifications for the critical alerts that appear in the Alerts tab

To interact with the Alerts page, you can:

• Click on an alert to expand and view detailed information related to each alert

• Filter and sort the alerts to manage the visibility of the information based on the requirements

Search and Filters

• Search by title, label: search input field to search alerts by specific keywords in the title or label

• Filter by alert type: drop-down menu to filter alerts based on their type

• Filter by cluster: drop-down menu to filter alerts by the cluster they pertain to

Alerts table

Each alert is presented in a row with the associated information:

• Details: an expandable section for each alert that provides more information about the issue that includes:

  • Error message or issue description

  • Specific identifiers for volumes, clusters, or namespaces related to the alert

  • Possible reason for the alert (for example, license expiry, internal error and so on)

• SEVERITY: a color-coded icon indicating the severity of the alert

• ALERTS: provides the name of the failed Portworx Backup operations or objects (backup, restore, backup location, and cluster) along with a brief description of the issue

• CLUSTER: the name of the cluster associated with the failed operation

• DATE: the date and time when the alert was generated